Balduccis Deals & Delivery 4+

Terrible App. Balducci’s

Grade F for user-interface. Not intuitive, no instructions that make sense. The one review from someone who likes the app took pages just to try to explain it. Most apps are self-evident. Not this one. Bring back the keypad with one’s tel. no. for 10% or $10. And fire the app developers.. P.S. Balduchi’s app so frustrating I skipped shopping at Balduchi’s the other day and tried Wegman’s. Great store. Will check out their app.

Developer Response ,

We are sorry the app is not working as expected and would like the opportunity to address your concerns. Your feedback really matters to us. Please feel free to chat with us on the mobile app by visiting Need Help under the menu options or visiting the website using your mobile browser so we can further assist you.

Identity theft and terrible customer experience

After speaking with an Albertson’s customer service rep, it appears someone may have been using the rewards points accumulated under my phone number. There are 2 accounts assigned to my phone number - this should not happen. When I logged in using my number, someone else had entered his name and email into the account, and my points balance was zero - even though customer service confirmed that points accumulated from my prior purchases. This is a terrible customer experience. Please go back to the old rewards system managed by the cashier. Someone at Albertson’s should look into this security bug: look for any phone number with more than one account and investigate. Also check your validation process when adding a phone number to an existing email account.

UPDATE June 3, 2023 - App has still not fixed identity / security issues. I can see someone else’s purchases from a different state posting to my account (I assume they can also see mine).

Terrible

It’s not easy to use. Its confusing. It adds time to check out. I watch the other customers struggle with it. I have not met one person who likes it. I have spoken with other customers at check out who are also frustrated. If there is a savings on a product, it should automatically register. If we get a 10% saving or $10 savings we should just get it. If you have not gotten this feedback, I would suggest a focus group. Ask your checkers, I am sure they know the customers don’t like it. It is frustrating and makes the shopping experience difficult and less enjoyable. You are a luxury grocery store with expensive product. This denigrates the customer experience.

Update/Response - I don’t want to contact you again to tell you how to improve the app. I told you on many different platforms and spoke to the associates in the store. It doesn't work well and I provided detail. It appears to be a consensus based on my in-store experience and these reviews. It’s up to you react.

Developer Response ,

Hello, we are sorry to hear the app isn't easy to use. We would love to help make the app easier or ask any questions you may have. To provide us with more information or ask your questions please chat with us or visit our website, scroll down to Contact Us, and select your preferred method of contact. We look forward to helping you.